Terms and Conditions - KaLu Raw Baker

Please read these Terms and Conditions carefully before using Our Website.

Definitions

For the purposes of these Terms and Conditions:

You – means the individual accessing or using the Product or Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
Company – refers to KaLu (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
Account – means a unique account created for You to access our Service or parts of our Service
Personal Information – is any information that relates to an identified or identifiable individual
Website – refers to KaLu official website, accessible from www.kalu.com
Service – refers to the Website
Third-party Social Media Service – refers to any website or any social network website through which a User can log in or create an account to use the Service
Device – means any device that can access the Service such as a computer, a cellphone or a tablet
Terms and Conditions (also referred to as “Terms”) refers to the entire agreement between You and the Company regarding the use of the Website.

Acknowledgement

This page (together with our Privacy Policy page) gives You information about Us and the legal terms and conditions on which we offer and sell any of the products or services listed on Our Website.

These are the Terms and Conditions governing the use of this Website and the agreement that operates between You as a buyer and KaLu as a Seller. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Website. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Website.

By accessing or using KaLu Website You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not continue to use the Website. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You acknowledge that you are over the age of 18. You may only purchase Products from our site if you are at least 18 years old. If you are under the age of 18, You may continue to use our Website only under parental or guardian advisory.

Privacy Policy

Your access to and use of the Website is also conditioned on Your acceptance of and compliance with our Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website. We only use your personal information in accordance with our Privacy Policy. Please read Our Privacy Policy carefully before using Our Website.

Information about us

We operate the website https://kalu.ae/. We are KaLu, a company registered in Dubai, UAE. Our address is 85 26th St, Al Quoz, Al Quoz Industrial Area 4, Dubai.

Account

In order to access some features of this Website, you may be required to register and We may assign to you, or you may be required to select a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You will be solely responsible for all access to and use of this website by anyone using the password and identification originally selected by, or assigned to, you whether or not such access to and use of this website is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.

Electronic Communication

When you use this Website, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Website or through our other services. You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.

Use of This Website

Subject to your compliance with these Terms and Conditions, We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of this Website. This license grant does not include: (a) any resale or commercial use of this Website or the content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Website and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Website. You may not use, frame or utilize framing techniques to enclose any of Our trademark, logo, content or other proprietary information (including the images found at this Website, the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing Our name, trademark, or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Website so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

User Content

This Website may include features and functionality (“Interactive Features”) that allow users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code (User Content”). User Content is publicly viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law
User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer
User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual’s consent
User Content that makes false or misleading statements, claims or depictions about a person, company, product or service
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party
User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity
Viruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code

Rights in User Content

Except as otherwise provided in these Terms, on this Website or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Website, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Website and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Website the right to access your User Content in connection with their use of this Website. By posting User Content to this Website, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Website and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Website, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.

Restrictions on Rights to Use

You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

Download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this Website, except and to the extent expressly permitted under these Terms
Remove any copyright, trademark or other proprietary rights notice contained in or on the Website
Use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of this Website
Collect any information about other users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other users
Reformat or frame any portion of any Web pages that are part of this Website
Create user accounts by automated means or under false or fraudulent pretenses
Create or transmit to other users unsolicited electronic communications, such as “spam,” or otherwise interfere with other users’ enjoyment of the Website
Submit to this Website any content that falsely states or implies that such content is sponsored or endorsed by us.
Transmit or upload to this Website any item containing or embodying any virus, worm, defect, malware, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of this Website, any other Web site, or any computer or other device or system, or the enjoyment of this Website by any user
Use this Website to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes)
Submit to this Website any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the Website to transfer or store illegal material, including any material deemed threatening or obscene
Copy or store any User Content offered on this Website other than for your personal, non-commercial use
Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large data or traffic load on this Website or the IT infrastructure used to operate and make this Website available
Use this Website and/ or any User Content, intentionally or unintentionally, to violate any applicable local, state, federal or international law

We have no obligation to monitor any user conduct on this Website, and We reserve the right and have absolute discretion to monitor any user conduct on this Website at any time and for any reason without notice.

Intellectual Property Rights

As between You and Us, this Website, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this Website (collectively, the “Site Content”), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Us or our licensors and protected by applicable copyright laws. The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents, copyrights, trademarks, trade secrets or other proprietary rights.

Purchases on this Site

You agree that all of your transactions with or through this Website may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you. The risk of loss and title for items purchased by you on this Website pass to you upon our delivery of the items to the carrier pursuant to a shipment contract.

Only valid credit cards or other specified payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. All returns are governed by our Return Policy, which can be found at https://kalu.com/returns_refunds/

KaLu Website may offer multiple products or services for payment. KaLu Website does not handle payments directly, but rather refers these payments to a dedicated highly secure third-party payment processor which handles all aspects of the payment process. We do not collect any sensitive payment data at any point!

We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Website, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged.

Delivery

You may find detailed delivery information at our dedicated Delivery Information web page. We aim to deliver all Products in accordance with the delivery times stated on our Delivery Information page.

Delivery of an order shall be completed when we or courier deliver the Products to the address you gave Us and the Products are accepted by You.

Order Cancellation & Refunds

To cancel an order, contact us via WhatsApp as soon as possible. We offer a full refund if cancellation is made before the preparation for shipping starts. Once preparation has begun, the order cannot be canceled or refunded.

All returns are governed by our Return Policy which can be found at https://kalu.com/returns_refunds/

As our cakes are perishable, we do not accept returns.

Food Allergy Notice

All our cakes contain tree nuts, and some also contain peanuts. If you have any allergies, please review the ingredients carefully before ordering.

Our ingredients may change. Please contact us directly if you have specific allergy-related concerns or questions. KaLu will not assume any liability for any negative reactions resulting from the consumption of its products.

Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Website may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Our promotional codes are only valid on full price of items, and cannot be redeemed against slippers or sale products. Promotional code cannot be combined or be used in conjunction with any other offer.

Links to Other Websites

Our website may contain links to third-party web sites or services that are not owned or controlled by KaLu company. KaLu has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that KaLu shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms of service and privacy policies of any third party web sites or services that you visit.

Termination

You may terminate the Terms at any time by closing your account, discontinuing your use of this Website and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Website, or any portion of this Website, and to block or prevent your future access to and use of this Website or any portion of this Website.

We may terminate or suspend Your access immediately, for any reason whatsoever, including without limitation if You breach these Terms. Upon termination, Your right to use the Service will cease immediately.

Modifications to Website

We reserve the right to modify or discontinue, temporarily or permanently, this Website or any features or portions thereof without prior notice.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants (“Our Related Parties”), from and against any claims, damages, costs, liabilities and expenses (collectively, “Claims”) arising out of or related to (a) your access to and use or misuse of this Website; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Website; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys’ fees). You further agree that We shall have the right to control of the defense or settlement of any third party Claims.

Disclaimers

Except as expressly provided, this website, including all website content, products and services provided on or in connection with this website are provided on an “as is” and “with all faults” basis without representations, warranties or conditions of any kind, either express or implied. We disclaim all other representations, warranties, conditions and duties, express, implied or statutory, including but not limited to implied warranties, duties or conditions: (a) of merchantability, fitness for a particular purpose or use, results, title, and non-infringement; and (b) created by trade usage, course of dealing or course of performance. We does not represent or warrant that this website is accurate, complete, reliable, current or error-free. We do not represent or warrant that this website or our servers are free of viruses or other harmful components.

Limitation of Liability

Your sole and exclusive remedy, and our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under our applicable returns and exchanges policies. In no event shall we or our related parties, be liable for special, indirect, incidental, or consequential damages, including lost profits or loss of business, even if they have been advised of the possibility of such damages, nor shall our and our related parties’ aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), or other theory, arising out of or relating to these terms or the purchase or use of any products or services purchased through this website exceed the purchase price of the product or service. The limitations set forth in this paragraph will not limit or exclude our or our related parties’ gross negligence, fraud, intentional, willful, malicious or reckless misconduct.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting Us. Information on how to contact Us may be found at the end of this policy.

Severability

If any of provisions in this Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision and Terms as a whole.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms may have been translated to other languages and published on our Website. You agree that the original English text shall prevail in the case of a dispute.

No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

Miscellaneous

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, or postings on this Website. These Terms, which shall be deemed accepted by you upon your use of the Website, constitute the entire agreement among you and Us regarding use of this Website. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable or sublicensable by you, except with our prior written consent. These Terms include and incorporate by reference Our Privacy Policy, Our Refund Policy, Our Cookies Policy, Delivery Information page, and any notices regarding the Website.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

By continuing to access or use Our Website after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact

If you have any questions regarding these Terms, our Privacy Policy, our Refund Policy, or any other related policies, feel free to reach out to us by emailing us through the Contact Us page.

Yours

KaLu Raw Baker

Last updated: March 21, 2025